Privacy Policy
Last updated: 30 September 2026
This Privacy Policy explains how Footstr™ (“Footstr,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit or make a purchase through getfootstr.com, contact us, or otherwise interact with our services.
1. Personal Information We Collect
Depending on how you interact with Footstr™, we may collect the following categories of personal information:
Information You Provide to Us
When you place or attempt to place an order, contact us, subscribe to marketing, or otherwise use our services, we may collect:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Customer-support communications
- Marketing preferences
Payment information is processed through our payment providers. We do not necessarily receive or store your complete payment-card details.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect information such as:
- IP address
- Browser and device information
- Time zone and approximate location
- Pages and products viewed
- Referring websites or search terms
- Interactions with our website
- Shopping-cart activity
- Cookie and similar technology identifiers
We may collect this information through cookies, pixels, tags, web beacons, log files, and similar technologies.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and updates
- Provide customer support
- Manage returns, refunds, and complaints
- Detect and prevent fraud, abuse, and security threats
- Operate, maintain, and improve our website and services
- Understand how customers use our website
- Measure the effectiveness of our marketing
- Personalize our services and advertising where permitted
- Send marketing communications where you have consented or where otherwise permitted by law
- Comply with legal, tax, accounting, and regulatory obligations
- Protect our legal rights and the rights of others
Where applicable data-protection law requires a legal basis for processing, we rely on appropriate bases such as performance of a contract, compliance with legal obligations, our legitimate interests, and consent where required.
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences and shopping-cart contents, understand website usage, improve our services, and support advertising and marketing.
Some cookies are necessary for the website to function. Other cookies, including certain analytics and advertising cookies, may require your consent depending on your location.
Where required by law, non-essential cookies and similar technologies will only be used after you have provided the required consent.
You can manage available cookie choices through the cookie settings provided on our website and, where applicable, through your browser settings.
4. How We Share Personal Information
We may share personal information with service providers and business partners that help us operate Footstr™, including providers involved in:
- Ecommerce and website hosting
- Payment processing
- Order fulfillment and shipping
- Customer support
- Email and SMS communications
- Analytics
- Advertising and marketing
- Fraud prevention and security
- IT and cloud services
- Professional, accounting, and legal services
Our ecommerce store is powered by Shopify. Shopify may process personal information in connection with your use of our store.
We may also disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or the rights of others, investigate fraud or security issues, or in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.
We do not sell personal information for money. Certain advertising or analytics activities may, however, be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws. Where applicable, you may have the right to opt out of those activities.
5. Advertising and Analytics
We may use analytics and advertising services, including services provided by companies such as Google and Meta, to understand website activity, measure advertising performance, and show relevant advertisements.
These providers may use cookies, pixels, and similar technologies to collect information about your interactions with our website and, where permitted, other websites or services.
Where required by applicable law, we obtain consent before using advertising or analytics technologies that require consent.
You may be able to manage these technologies through our cookie settings and through privacy or advertising controls offered by the relevant providers.
6. Email and SMS Marketing
If you choose to receive marketing communications from us, we may use your contact information to send promotional emails or text messages.
You can unsubscribe from marketing emails using the unsubscribe link included in those messages.
Where SMS marketing is offered, you can withdraw consent by following the instructions provided in the relevant messages.
We may share information necessary to provide these communications with service providers that operate our email or messaging systems. We do not share SMS opt-in information with third parties for their own unrelated marketing purposes.
Transactional communications relating to your orders or customer-service requests may still be sent where necessary.
7. International Data Transfers
Footstr™ and some of our service providers may process personal information in countries other than the country in which you live, including the United States.
Where required by applicable data-protection law, we use appropriate safeguards for international transfers of personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
9. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request portability of certain personal information
- Opt out of certain targeted advertising, sharing, or sales where applicable
- Lodge a complaint with an applicable data-protection authority
These rights are subject to applicable law and may not apply in every circumstance.
To submit a privacy request, contact info@getfootstr.com. We may need to verify your identity before completing certain requests.
10. Children's Privacy
Our website and online purchasing services are intended for adults and are not directed to children.
Our products may be designed for use by children or teenagers, but purchases should be made by a parent, guardian, or other adult.
We do not knowingly collect personal information directly from children where doing so would require parental or guardian consent under applicable law.
If you believe a child has provided personal information to us inappropriately, please contact info@getfootstr.com.
11. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
12. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or legal obligations.
When we make changes, we will update the “Last updated” date at the top of this policy.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a privacy-related complaint, please contact us at:
Footstr™
Email: info@getfootstr.com
Website: getfootstr.com