Shipping Policy
Shipping Policy
Last updated: 30 September 2026
At Footstr™, we aim to make shipping simple, reliable, and transparent. This Shipping Policy applies to orders placed directly through getfootstr.com.
A. Processing & Delivery Times
Orders are typically processed within 1–3 business days.
After processing, estimated shipping time is typically 5–7 business days, depending on your location.
Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, severe weather, high order volumes, or other circumstances outside our reasonable control.
You will receive shipping confirmation and tracking information when available.
B. Shipping Methods
We work with established shipping and logistics providers. The carrier used for your order may vary depending on your destination, product, and available delivery service.
Where tracking is available, you will receive tracking information after your order has been dispatched.
C. Shipping Costs
Shipping is free on orders over $54 USD, or the equivalent threshold displayed in your local currency where applicable.
For orders below the free-shipping threshold, any applicable shipping charge will be clearly displayed before you complete your purchase.
D. International Orders
We ship to a range of international destinations. Available shipping options will be shown during checkout.
International orders may be subject to customs processing, import duties, VAT, taxes, or other charges depending on the destination country.
Where these charges are not collected by Footstr™ at checkout, they may be charged separately by the relevant authority or carrier and are the customer's responsibility.
E. Tracking Your Order
When tracking is available, you will receive a tracking link by email after your order has been shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
F. Delayed or Missing Orders
If your order is significantly delayed or your tracking information has not updated for an extended period, please contact us at info@getfootstr.com.
We will work with the relevant carrier to investigate the shipment and assist you with the next steps.
Nothing in this policy limits any mandatory rights you may have under applicable consumer law regarding delayed, lost, or undelivered orders.
G. Incorrect Shipping Information
Please review your shipping information carefully before completing your order.
If you notice an error after placing your order, contact us at info@getfootstr.com as soon as possible.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
Contact Us
For questions about shipping or delivery, contact:
Footstr™
Email: info@getfootstr.com
Website: getfootstr.com