Return Policy
Return Policy
Last updated: 30 September 2026
At Footstr™, we want you to feel confident in your purchase. This Return Policy explains how cancellations, returns, and refunds work for purchases made directly through getfootstr.com.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Order Cancellation
If you wish to cancel or change an order, please contact us as soon as possible at info@getfootstr.com.
If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue a full refund.
Once an order has been shipped, we may not be able to cancel it. However, you may still be able to return the order after delivery in accordance with this Return Policy and any statutory rights that apply to you.
90-Day Satisfaction Guarantee
Footstr™ offers a 90-day satisfaction guarantee on eligible products purchased directly through getfootstr.com, unless otherwise stated at the time of purchase.
The 90-day period begins on the date your order is delivered.
To request a return, contact info@getfootstr.com and provide:
- Your name
- Your order number
- The product you wish to return
We will provide you with return instructions and the appropriate return address.
Products should be returned securely packaged. Proof of purchase may be required.
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the direct cost of returning the product.
Our 90-day satisfaction guarantee is provided in addition to, and does not replace or restrict, any statutory consumer rights you may have.
Statutory Right of Withdrawal
Customers in certain jurisdictions, including consumers in the European Union and European Economic Area, may have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, subject to applicable exceptions.
Where this right applies, you may notify us of your decision to withdraw by contacting info@getfootstr.com within the applicable withdrawal period. You do not need to provide a reason.
After notifying us, the goods must be returned within the period required by applicable law.
Unless otherwise required by law, you are responsible for the direct cost of returning the goods.
Where required by applicable law, eligible payments, including applicable standard outbound delivery charges, will be refunded within the legally required period. We may be entitled to withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back.
Return Address
Please contact info@getfootstr.com before sending a return so that we can provide the correct return address and instructions for your order.
Do not send returns to an address shown on a shipping label unless we have instructed you to do so.
Refunds
Once we receive your return, we will inspect and process it.
If the return qualifies for a refund under our 90-day satisfaction guarantee, this Return Policy, or applicable law, the refund will generally be issued to your original payment method.
You will receive an email when your refund has been processed.
After a refund is issued, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.
Where applicable law establishes specific refund deadlines, we will process the refund in accordance with those requirements.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us at info@getfootstr.com as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs where helpful.
Depending on the circumstances and applicable law, we may provide a replacement, repair, price reduction, refund, or another appropriate remedy.
If we require a damaged, defective, or incorrect product to be returned and we are responsible for the issue, we will cover reasonable return shipping costs.
Return Exceptions
Certain products may not be eligible for return where an exception is permitted by applicable law. This may include:
- Products made or personalized specifically for you
- Sealed goods that are not suitable for return for health or hygiene reasons where the seal has been removed and the applicable legal requirements for that exception are satisfied
- Other goods specifically excluded from a right of return under applicable law
Any exception will only be applied where permitted by applicable law.
Late or Missing Refunds
If you have received confirmation that a refund has been issued but have not yet received the funds:
- Check your bank or payment account
- Contact your card issuer or payment provider
- Allow for their normal processing time
If you still cannot locate the refund, contact us at info@getfootstr.com.
Contact Us
For cancellations, returns, refunds, or questions about this policy, contact:
Footstr™
Email: info@getfootstr.com
Website: getfootstr.com