Return Policy

Return Policy
Last updated: 18/05/2025

Order Cancellation

We accept order cancellations before your order has been shipped.
If your cancellation request is approved in time, you will receive a full refund.

📦 Once the product has been shipped, the order cannot be cancelled.

Return Address

You will receive the return address via email after contacting us at info@getfootstr.com.

90-Day Satisfaction Guarantee

At Footstr™, we stand behind the quality and comfort of our insoles. That’s why we offer a 90-day satisfaction guarantee from the date of delivery.

To be eligible for a return, the following conditions must be met:

  • The item must be returned in its original packaging

  • A receipt or proof of purchase is required

  • You must contact us at info@getfootstr.com to receive return instructions before sending anything back

⭐ A refund is only issued after the item has been returned to us and inspected.

Refunds

Once your returned item is received and inspected, you will receive an email notification confirming whether your refund is approved or denied.

If approved:

  • A refund will be issued to your original payment method

  • Please allow a few business days for processing

❗ Refunds cannot be issued for items that were not returned according to our policy.

Important Notes

  • Return shipping is the responsibility of the customer

  • No restocking fee will be charged

  • Customized or personalized items are not eligible for return

  • If the return is due to an error on our part (damaged or incorrect item), we will cover all return shipping costs

Late or Missing Refunds

If you haven’t received your refund yet:

  • Double-check your bank account

  • Contact your credit card company (processing time may vary)

  • Contact your bank

If you still have not received your refund, please contact us at:
📧 info@getfootstr.com