Terms of Purchase

Last updated: 18/05/2025

About the Company

Footstr™ is based in Sweden. If you need to get in touch, please email info@getfootstr.com with your inquiry and contact details. We aim to respond within 24–48 hours.

Orders

When you place an order at getfootstr.com, you will receive a confirmation email with details about your order, including product information, pricing, and your billing and shipping address.

If you notice any errors in the order confirmation, please contact us immediately at info@getfootstr.com.

Shipping & Delivery

Our standard delivery time is 4–10 business days.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Delivery delays may occur during high-demand periods or due to carrier issues, which are outside of our control.

If your delivery is significantly delayed and you haven’t received any updates from us, please reach out.

Customs & VAT (International Orders):
For international orders, additional customs duties or VAT may apply. These fees are the responsibility of the customer.

Pricing

All prices are listed in the currency of the country you’re shopping from. We reserve the right to adjust prices due to supplier price changes, currency fluctuations, or typographical errors.

Right of Withdrawal / Satisfaction Guarantee

You have the right to return your order within 30 days of receiving it. To exercise your right of withdrawal:

  • You must email us at info@getfootstr.com and receive confirmation before returning the product.

  • Returns without prior notice will not be accepted.

  • The return shipping cost is 199 SEK, covered by the customer.

  • The product must be unused and in original condition and packaging.

Return address:
Idrottsvägen 2B ,1373 30 Nättraby, Sweden

Conditions for Valid Returns:

  • Notify us via email with your name, order number, and the product you wish to return.

  • Items must be returned within 14 days of notifying us.

  • You are responsible for return shipping, and for ensuring the product is packaged securely.

We reserve the right to deduct an amount corresponding to any diminished value due to use or damage.

Returns Not Accepted For:

  • Unsealed products intended for hygiene or health reasons

  • Customized or personalized products

  • Fully performed services you have agreed to start immediately

  • Perishable goods (e.g. food)

  • Single issues of magazines or newspapers

Complaints & Damaged Goods

All products are quality checked before shipping. If you receive a defective or incorrect item, please contact us as soon as possible.

How to file a complaint:

Send an email to info@getfootstr.com including:

  • Your name and contact information

  • Order number

  • Description of the issue

If your complaint is approved, we will offer a replacement or full refund. Return shipping for accepted complaints is covered by us.

We follow the recommendations of the Swedish National Board for Consumer Disputes (ARN) – https://www.arn.se

Limitation of Liability

Footstr™ is not liable for indirect damages caused by the product.
We are not responsible for delays or errors caused by circumstances outside of our control (force majeure), including but not limited to strikes, natural disasters, war, or government decisions.

We are also not responsible for product modifications made by suppliers or discrepancies in appearance due to screen/display variations.

Product Information

We strive to display product information and images as accurately as possible. However, we do not guarantee that product colors or shapes will appear exactly the same on all devices.

We reserve the right for typographical errors, stock changes, and discontinued products.

Cookies

This website uses cookies in accordance with the Swedish Electronic Communications Act. A cookie is a small text file stored on your computer that helps the site function better and track usage.

You can configure your browser to block cookies. Learn more:
https://www.pts.se/en/private/Internet/integrity/cookies--what-do-they-do/

Privacy & Data Protection (GDPR)

By placing an order on getfootstr.com, you agree to our privacy and data processing practices.

What personal data we collect:

  • Name

  • Shipping & billing address

  • Email address

  • Phone number

  • IP address

  • Purchase history

How your data is used:

  • To process your order

  • To provide customer service

  • For marketing (only if you have opted in)

Your data is stored as long as necessary for legal or contractual reasons.

Third-Party Services:

  • Payment provider: We share necessary data with providers like Klarna to process your payment.

  • Shipping carrier: We share delivery data with carriers to fulfill your order.

  • Newsletter provider: If you subscribe, your name and email are shared with Klaviyo.

Your GDPR Rights:

  • Right to access your data

  • Right to correct inaccurate data

  • Right to request deletion (“right to be forgotten”), unless we are legally required to keep it

  • Right to object to marketing or profiling

We protect your data using secure technology and encrypted SSL connections.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be published on getfootstr.com, and by continuing to use the site, you accept the revised terms.

Disputes & Governing Law

If a dispute cannot be resolved directly with our support, you may contact the Swedish National Board for Consumer Disputes (ARN) at https://www.arn.se.
EU residents may use the EU Commission’s online dispute platform:
http://ec.europa.eu/consumers/odr

We comply with ARN’s decisions or those of similar recognized bodies.