Terms of Purchase
Terms of Purchase
Last updated: 30 September 2026
These Terms of Purchase apply to purchases made through getfootstr.com. By placing an order, you agree to these Terms. Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
About Footstr™
Footstr™ operates getfootstr.com and sells products directly to consumers.
For questions regarding your order, returns, products, or these Terms, please contact us at:
Email: info@getfootstr.com
We aim to respond to customer inquiries within 24–48 hours.
Orders
When you place an order through getfootstr.com, you will receive an order confirmation by email containing details of your purchase.
Please review your order confirmation carefully. If you notice an incorrect shipping address, product, quantity, or other information, contact us as soon as possible at info@getfootstr.com.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment failure, product unavailability, or an obvious error on the website. If we cancel an order after payment has been received, the amount paid will be refunded.
Pricing & Payment
Prices are displayed in the currency shown on the website at the time of purchase.
The total amount payable, including any applicable taxes and shipping charges collected by us, will be displayed before you complete your purchase.
We reserve the right to correct obvious pricing, product-description, or technical errors. Any price changes will not affect orders that have already been accepted, except where permitted by applicable law.
Available payment methods are displayed during checkout and may vary depending on your location.
Shipping & Delivery
Our estimated standard delivery time is 4–10 business days, unless otherwise stated during checkout or on the relevant product page.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, or unusually high order volumes.
If your order is significantly delayed or tracking has not been updated for an extended period, please contact us at info@getfootstr.com.
Nothing in this section limits any rights you may have under applicable consumer law regarding delayed or undelivered orders.
International Orders, Customs & Taxes
Depending on your destination, your order may be subject to import duties, customs charges, VAT, or other taxes that are not collected by Footstr™ at checkout.
Where these charges are not included in the amount paid at checkout, they may be collected by the relevant authority or carrier and are the customer's responsibility.
Any applicable charges will depend on the destination country and its laws.
Returns & Satisfaction Guarantee
We want you to be satisfied with your Footstr™ purchase.
Footstr™ offers a 90-day satisfaction guarantee on eligible products purchased directly through getfootstr.com, unless a different period is clearly stated at the time of purchase.
To request a return, contact info@getfootstr.com with:
- Your name
- Your order number
- The product you wish to return
- The reason for the return
We will provide return instructions and the appropriate return address.
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the direct cost of returning the product.
Products should be returned securely packaged. We may reduce a refund where permitted by law if a product has been used or handled beyond what is reasonably necessary to inspect or evaluate it.
Our satisfaction guarantee is provided in addition to, and does not replace or restrict, any mandatory consumer rights available under applicable law.
Statutory Right of Withdrawal
Customers in certain jurisdictions, including consumers in the European Union and European Economic Area, may have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, subject to applicable exceptions.
Where this statutory right applies, you may notify us of your decision to withdraw by emailing info@getfootstr.com within the applicable withdrawal period.
You do not need to provide a reason for exercising a statutory right of withdrawal.
After notifying us, the goods must be returned within the period required by applicable law. Unless otherwise required by law, you are responsible for the direct cost of returning the goods.
Where required by applicable law, we will refund eligible payments, including applicable standard outbound delivery charges, within the legally required period. We may be entitled to withhold reimbursement until the returned goods have been received or you provide evidence that they have been sent back.
Your statutory consumer rights are not affected by Footstr™'s voluntary satisfaction guarantee.
Return Exceptions
Certain products may be excluded from a statutory or voluntary return right where permitted by applicable law. This may include:
- Products made or personalized specifically for you
- Sealed goods that are not suitable for return for health or hygiene reasons where the seal has been removed, where the applicable legal requirements for that exception are satisfied
- Other products that applicable law specifically exempts from a right of withdrawal
An exception will only be applied where permitted by applicable law.
Defective, Damaged or Incorrect Products
If your product arrives damaged, defective, or different from what you ordered, please contact info@getfootstr.com as soon as reasonably possible.
Please include:
- Your name
- Order number
- A description of the issue
- Photographs where they would help us understand the problem
Depending on the circumstances and applicable law, we may provide a replacement, repair, price reduction, refund, or another appropriate remedy.
Where we require a defective, damaged, or incorrect product to be returned and we are responsible for the issue, we will cover reasonable return shipping costs.
Nothing in these Terms limits your statutory rights relating to faulty or non-conforming goods.
Refunds
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on your bank, card issuer, or payment provider.
Any refund rights provided by applicable consumer law will be processed within the time limits required by that law.
Product Information
We make reasonable efforts to ensure that product descriptions, specifications, prices, and images on getfootstr.com are accurate.
Colors and appearance may vary slightly depending on lighting, photography, manufacturing variations, and the display settings of your device.
We may make reasonable improvements or minor changes to products over time, provided that these changes do not materially reduce the product's functionality or affect rights you have under applicable law.
Product Use
Products should be used in accordance with any instructions provided with the product or displayed on getfootstr.com.
Footstr™ products are not intended to replace professional medical advice, diagnosis, or treatment. If you have concerns about a medical condition, injury, persistent discomfort, or whether a product is appropriate for you or your child, you should seek advice from an appropriately qualified healthcare professional.
Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the maximum extent permitted by applicable law, Footstr™ will not be responsible for indirect or consequential losses that were not reasonably foreseeable when your order was placed.
We are not responsible for delays or failures caused by circumstances outside our reasonable control. This does not affect any mandatory rights or remedies available to you under applicable consumer law.
Privacy
We process personal information in connection with orders, customer support, website operation, and other services in accordance with our Privacy Policy.
Please refer to the Privacy Policy on getfootstr.com for information about the personal data we collect, why we process it, how long it may be retained, third parties with whom it may be shared, and the privacy rights available to you.
Cookies
Information about cookies and similar technologies used on getfootstr.com is provided in our Cookie Policy and through the cookie settings available on the website.
Changes to These Terms
We may update these Terms from time to time, for example to reflect changes to our services, business practices, or applicable laws.
The Terms that apply to your purchase are generally those in effect when your order is placed, unless applicable law requires otherwise.
The latest version will be published on getfootstr.com with an updated revision date.
Governing Law & Consumer Rights
These Terms are governed by the laws applicable to the business operating Footstr™, subject to any mandatory consumer-protection laws that apply to you.
If you are a consumer in a country that provides mandatory consumer protections, nothing in these Terms deprives you of those protections.
If you have a dispute regarding an order, please contact us first at info@getfootstr.com so that we can attempt to resolve the matter directly.
You may also have the right to use a court, consumer-protection authority, or alternative dispute-resolution procedure available under the laws applicable to you.
Contact Us
For questions about these Terms or an order placed through getfootstr.com, contact:
Footstr™
Email: info@getfootstr.com
Website: getfootstr.com