Refund policy

At Footstr™, we stand behind our product — which is why we offer a 90-day money-back guarantee.
You have 90 days from the date of delivery to request a refund if you're not satisfied.

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How to request a refund

To start a refund, simply email us at info@getfootstr.com with your order number and reason for the return. We'll guide you through the process.

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Damaged or incorrect items

Please check your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.

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Refunds

Once your return is approved, we’ll issue a refund to your original payment method.
Refunds are typically processed within 10 business days, but processing times may vary depending on your bank or credit card provider.

If it’s been more than 15 business days since your refund was confirmed and you haven’t received the funds, please contact us at info@getfootstr.com.